An exceptional member experience

• Design, develop and deliver an exceptional member journey from end to end including on-boarding, off-boarding and all elements of the member experience in between
• Provide members 24/7 community access to dynamic member directories
• Drive the growth of the community by staying on top of best practices to ultimately drive your members' success and happiness.

Bring members together

• Foster a sense of belonging between members and find meaningful ways to bring them together
• Help members navigate the various resources available to them within the community, including recommending connections to other members
• Help members to share directly with each other

Connect members with opportunities

• When appropriate, build and share curated groups based on member needs
• Enhance internal communications including member email newsletter and Slack/Google Groups to ensure members are aware of community changes and opportunties

Work cross-functionally

• Work cross-functionally with other internal team to ensure smooth member experience from an operational standpoint.
• Integrate community insights and data with product, sales and growth initiatives.

Shape community strategy

• Collect member insights that enables you to know your community better and obtain buy-in from key internal stakeholders
• Track and share engagement metrics that enable the broader community team to be more data driven in their work.
• Develop feedback loops so you can continue to best serve the needs of your members.
• Identify needs and trends that resonate with your community.
• Measure and report the ROI/outcomes of community engagements with members, key stakeholders, and partners (including NPS, sentiment, etc.)